Our Process

Our Commercial Debt Collection Process

If you’re currently considering retaining the services of a third-party commercial debt collection agency, it likely means you’re experiencing frustrations with customers who aren’t paying their invoices.

You’ve probably made calls that have gone unreturned, sent emails that have been ignored and been given one improbable excuse after another. So how can you collect the money you’re owed without stress, hassle, or costly litigation?

That’s where we come in. At STA International, we are experienced, certified, and focused on rapid commercial debt recovery. All commercial collections are done on a contingency basis – if we don’t collect, you don’t pay.

Our fundamental approach to commercial debt collection is to obtain recovery in a way that preserves customer goodwill and educates customers on the benefits and value of paying more promptly in the future. We are focused on optimizing recovery rates by continuously analyzing best practices to provide you with the highest rate of return. We make a promise to pursue your commercial debt with integrity, protecting your reputation for ethical business practice. We back that promise with a surety bond of $1 million, which substantially exceeds industry standards.

We view and approach each situation distinctly (no ‘cookie-cutter’ processing!) Though every case is unique, these are the typical steps we generally follow:

After an initial consultation with a new STA client, one of our full-time, salaried debt collection experts will be assigned to manage your files (on average, our debt collectors have a decade or more of commercial collections experience.) Our collectors are heavily trained in legal compliance, ensuring all communications with debtors strictly adhere to all local and federal laws.
Upon receipt, your debt(s) are promptly inputted into our debt management system. We’ll make immediate phone contact with your debtor and send a communication advising that you’ve retained us. If staying ‘in the loop’ is important to you, we provide that as well. Real-time updates on the status of our debt collection efforts for your organization (at both a macro and micro level) are available anytime, anywhere through our online portal, Your Debts Online.
The foundation of any successful commercial collection strategy starts by understanding the transaction that gave rise to the debt and communicating with the debtor contact who will authorize payment. We will research the debtor in question, including your documented correspondence before, during, and after the transaction. Next, we will investigate the debtor’s company to identify everyone within the approval chain for accounts payable. This includes determining the debtor’s solvency and liquidity.
We will customize a strategy to recover your money and gain a firm commitment to pay.