Our Commercial Debt Collection Process
If you’re currently considering retaining the services of a third-party commercial debt collection agency, it likely means you’re experiencing frustrations with customers who aren’t paying their invoices.
You’ve probably made calls that have gone unreturned, sent emails that have been ignored, and been given one improbable excuse after another. So how can you collect the money you’re owed without stress, hassle or costly litigation?
That’s where we come in. At STA International, we are experienced, certified, and focused on rapid commercial debt recovery. All commercial collections are done on a contingency basis – if we don’t collect, you don’t pay.
Our fundamental approach to commercial debt collection is to obtain recovery in a way that preserves customer goodwill, and educates customers on the benefits and value of paying more promptly in the future. We are focused on optimizing recovery rates by continuously analyzing best practices to provide you with the highest rate of return. We make a promise to pursue your commercial debt with integrity, protecting your reputation for ethical business practice. We back that promise with a surety bond of $1 million, which substantially exceeds industry standards.
We view and approach each situation distinctly (no ‘cookie cutter’ processing!) Though every case is unique, these are the typical steps we generally follow: