Questionnaire responses

In November 2010 we conducted an emailed client questionnaire to all of our clients. We were gratified by the hundreds of STA clients that took time from their busy work day to submit responses. These responses have allowed STA to both respond to specific needs and to see common issues. We are constantly striving to improve our services and to provide clients with what they want from their third party collection agency.

Below are some simple charts showing our clients' aggregate responses on key questions:

Asked how they would describe the quality of service provided by STA International, 81% rated our overall service as Good to Excellent:

Asked how they would describe STA's reporting on debts placed:

Asked how they would you rate the quality of STA's legal service provided through CLLA bonded attorneys:

When asked to rate the importance (on a scale of 1-10, with 10 being very important) of an agency reporting on status and progress of files and providing reasons for uncollectibility of files:

Asked to rate the importance of professional respectful collection efforts, protecting their company’s brand name and reputation:

And finally, when asked if the agency should provide a low cost and efficient process to pursue claims through the legal process: